How to Complete Identity Verification and Troubleshoot Issues on Pandar
Pandar uses advanced identity verification processes to ensure the secure use of its services. This article guides you through NIN and BVN verification processes, steps for successful selfie verification, and common troubleshooting approaches.
Identity Verification Processes
Pandar primarily relies on:
NIN (National Identification Number): Used for verifying individual identification through image comparison with NIMC records.
BVN (Bank Verification Number): Cross-references your photo and details in the BVN database.
Both methods ensure that only authorized individuals can access accounts and perform transactions.
NIN Verification Using Selfie Option
Selfie Requirements: Your selfie must feature the face of the NIN owner. The facial data will be cross-referenced with information from NIMC for verification.
How to Complete: At the stage where your phone number is required, click on the option for selfie verification at the bottom of the page to proceed.
Troubleshooting NIN Selfie Verification
If NIN verification is not successful using a selfie:
Opt for the phone number verification as an alternative and retry the process.
BVN Verification Process
Navigate to your profile by clicking on your profile picture.
Click on Level Upgrade and select Level 2.
Follow the steps to verify using your BVN and NIN information. This entire process typically takes about two minutes to complete.
Upon completion, additional features like withdrawals will be unlocked.
Why BVN Face Verification May Fail
Pandar matches the selfie image you provide against your BVN database record. Ensure that the BVN information entered is accurate and belongs to you. Ensure your face aligns closely with your BVN-registered photo.
What If My Selfie Still Doesn't Match?
In situations where your live photo doesn’t match BVN data:
Double-check that your BVN truly belongs to you.
Perform facial recognition in stable lighting and avoid facial accessories that may obscure features.
Key Notes for Success
Always ensure the information being used, such as names or numbers, matches your official records.
Retry processes if initial attempts fail; minor adjustments (like better lighting for selfies) may resolve issues.
For any persistent challenges, contact Pandar’s support team with the issue details. Your verification process is essential for secure and uninterrupted account usage.
Related Topics
Troubleshooting Account Access
Importance of Secure Selfie Verification
Upgrading Verification Levels on Pandar