How to Resolve Issues With Linking or Verifying Your BVN on the Pandar App
Successfully linking your Bank Verification Number (BVN) to your account on the Pandar app is essential for identity verification. If you are facing challenges, follow this guide to troubleshoot and resolve common issues.
Overview of BVN Usage on Pandar
Your BVN is a unique identifier and can only be linked to one Pandar account at a time. This prevents the same BVN from being associated with multiple accounts, which ensures the integrity of transactions and user data.
Why You Might Encounter Issues
Key Rules for BVN Linking
One BVN Per Account: A BVN can only be attached to one Pandar account at any time.
Deleted Account Linkage: If your BVN is linked to a deleted account, it may still block linking to a new account. Additional steps are needed to resolve this.
Level 2 Accounts: If your BVN is tied to an account verified at KYC Level 2, the BVN cannot be transferred to another account without completing specific steps.
1. Incorrect Information
Providing incorrect or mismatched BVN or National Identification Number (NIN) details can prevent successful verification. The system allows only five attempts per day to input the correct information.
If you exceed the daily limit, your account will be restricted for 24 hours. This ensures security and prevents fraud.
2. BVN Already Linked to Another Account
If your BVN is linked to an existing or previous Pandar account, you won’t be able to relink it until action is taken.
Restoring an old account linked to the BVN can help resolve this issue. Provide the email associated with the old account to the support team to begin the recovery process. After restoration, you can unlink the BVN from the old account and reconnect it to your current one.
BVN Linked to a Deleted Account
Problem: Your BVN remains linked to an account you previously deleted.Solution:
Contact Pandar to restore your deleted account by providing the email address associated with it.
Once restored, log in and go to the KYC page to reset verification. Then you may remove the BVN and link it to your current active account.
3. General Troubleshooting
Sometimes technical errors or session problems in the app may interrupt the BVN linking process. Restarting the app or re-logging into your account often resolves this.
Steps to Resolve
To address these issues and successfully complete the BVN verification process, follow these steps:
Verify BVN Details: Dial ^565*0# on your mobile phone to retrieve and confirm your BVN information. Ensure the details are accurate and match with your input in the Pandar app.
Wait for Account Restrictions to Lift: If you exceed five attempts to verify the BVN, wait for the 24-hour countdown to complete before trying again. Use correct and matching details to avoid further delays.
Recover an Existing Account: If your BVN is tied to an existing or previously deleted Pandar account, contact support with the email address linked to that account to restore access. On the recovered account, navigate to the KYC Level 2 page and reset its verification settings. Once unlinked, your BVN can be connected to a new account.
Address Deleted Account Issues: Reach out to Pandar support to recover deleted accounts linked to your BVN. After restoration, reset verification settings in the KYC page to unlink the BVN from the old account.
Forgotten Credentials: If you can’t trace which account is linked to your BVN, request hints from the Pandar support team. Once clarified, regain access and unlink your BVN following the usual steps.
Additional Support
Key Considerations
Verification Levels: Accounts that are verified at KYC Level 2 have stricter guidelines. Ensure no NIN or other identifiers are associated with the account before attempting to reset verification.
Cannot Use the Same BVN Twice: A single BVN cannot be used on multiple active accounts. If you wish to make changes, unlinking from the previous account is mandatory.
If you continue to experience difficulties, reach out to Pandar’s support team for further assistance. Be prepared to share necessary account details to help resolve the issue.By following these tips, you should be able to overcome most BVN verification and linkage problems on the Pandar app.
Additional FAQ
What Should I Do If My BVN is Tied to Another Verified Account?
You cannot directly transfer a BVN from a verified (KYC Level 2) account to another account. Instead, transfer any funds and reset verification on the active account.