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KYC Update: Secure More, Do More with Pandar

All you need to know about the Pandar new KYC update

Peace avatar
Written by Peace
Updated this week

At Pandar, protecting your funds and keeping our community safe is non-negotiable. That’s why we’ve updated our Know Your Customer (KYC) process — to help us stay compliant, stop fraud before it starts, and ensure you can enjoy fast, smooth, and secure remittances.

Whether you’re receiving freelance payments, sending crypto home from abroad, or converting your assets to Naira — your KYC level determines what you can do on Pandar.

KYC Levels and What They Unlock

Level 0 – Not Yet Verified

  • You’ve signed up, but can’t use most features yet.

  • Action: Verify your phone number to move to Level 1.

Level 1 – Email & Phone Verified

  • What you can do:

    • Receive unlimited crypto

    • Generate a wallet address

  • You can’t withdraw yet.

  • To reach Level 1, verify both your email and phone number.

Level 2 – Verified Identity & Bank Account

  • What's required:

    • BVN (must be provided first during verification)

    • NIN (provided after BVN in the verification sequence)

    • Both NIN and BVN must match your bank account name

    • Bank account verification

  • What you can do:

    • Deposit and Convert unlimited crypto

    • Full access to all features

    • Withdrawal limits:

      • ₦5,000,000 daily

      • ₦1,000,000 per single transaction

Level 3 – Address Verification

  • What’s required:

    • Residential address

    • Supporting document (utility bill or stamped bank statement)

    • If utility bill isn’t in your name, upload a tenancy agreement to confirm residency

  • What you can do:

    • Everything from Level 2, with added credibility for high-volume usage

    • N10,000,000 daily

    • N2,000,000 per single transaction

Why Upgrade?

  • Better security: Keeps your funds safe and protected.

  • Full access: Higher KYC means higher transaction flexibility.

  • Faster support: Verified accounts get priority help.

  • Regulatory compliance: We stay compliant so you can use the platform confidently.

How to Upgrade Your KYC

  1. Open the Pandar app

  2. Tap your profile picture

  3. Select “Level Upgrade”

  4. Choose your desired level

  5. Upload the required documents

  6. You’re done. Most upgrades are instant if everything checks out.

Common Issues and Fixes

  • Name mismatch: Your NIN, BVN names must match exactly. Any discrepancies can lead to system rejection of your verification attempt.

  • Missing documents: Ensure all required uploads are clear and complete.

  • Utility bill in another name: Add a tenancy agreement linking you to the address.

  • Unlinked phone number: If you don't have access to the phone number connected to your BVN, you can use the selfie verification option instead.

  • Still stuck? Contact support for manual review.

FAQs

Can I receive crypto without KYC?

No. You must complete Level 1 to generate a wallet and receive crypto.

Can I withdraw or convert without Level 2?

No. Withdrawals and Naira conversions require Level 2 verification.

How long does it take to upgrade?

Usually instant if documents are valid and names match. Some cases may require manual review.

Why do I need both BVN and NIN for verification?Both identifiers are required to ensure thorough identity verification and compliance with regulations. It's not possible to complete Level 2 verification with only one of these identifiers.What if I don't have access to the phone number connected to my BVN?You can use the selfie verification option as an alternative to verify your identity.

Final Note

KYC isn’t just a checkbox — it’s how we protect you, your funds, and our platform. Let’s keep things safe, compliant, and easy to use.

Pandar dey for you — always.


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