At Pandar, protecting your funds and keeping our community safe is non-negotiable. That’s why we’ve updated our Know Your Customer (KYC) process — to help us stay compliant, stop fraud before it starts, and ensure you can enjoy fast, smooth, and secure remittances.
Whether you’re receiving freelance payments, sending crypto home from abroad, or converting your assets to Naira — your KYC level determines what you can do on Pandar.
KYC Levels and What They Unlock
Level 0 – Not Yet Verified
You’ve signed up, but can’t use most features yet.
Action: Verify your phone number to move to Level 1.
Level 1 – Email & Phone Verified
What you can do:
Receive unlimited crypto
Generate a wallet address
You can’t withdraw yet.
To reach Level 1, verify both your email and phone number.
Level 2 – Verified Identity & Bank Account
What's required:
BVN (must be provided first during verification)
NIN (provided after BVN in the verification sequence)
Both NIN and BVN must match your bank account name
Bank account verification
What you can do:
Deposit and Convert unlimited crypto
Full access to all features
Withdrawal limits:
₦5,000,000 daily
₦1,000,000 per single transaction
Submitting both BVN and NIN enhances account security, ensures compliance with platform policies, and prevents account downgrades if not completed. Without both identifiers, users may face restrictions such as being limited to Level 1 functionalities, including an inability to withdraw funds.
Level 3 – Address Verification
What’s required:
Residential address
Supporting document (utility bill or stamped bank statement)
If utility bill isn’t in your name, upload a tenancy agreement to confirm residency
What you can do:
Everything from Level 2, with added credibility for high-volume usage
N10,000,000 daily
N2,000,000 per single transaction
Documents submitted for verification must be issued within the last three months for the best chance of approval.
Ensure that the names on the documents match your Pandar account details to avoid rejection.
Why Upgrade?
Better security: Keeps your funds safe and protected.
Full access: Higher KYC means higher transaction flexibility.
Faster support: Verified accounts get priority help.
Regulatory compliance: We stay compliant so you can use the platform confidently.
How to Upgrade Your KYC
Open the Pandar app
Tap your profile picture
Select “Level Upgrade”
Choose your desired level
Upload the required documents
You’re done. Most upgrades are instant if everything checks out.7. For Level 3, the review process may take 24–72 hours as the Pandar verification team thoroughly checks all submitted documents.
Upon selecting Level 2, the app will guide you to enter your BVN and NIN, a process that typically takes only 2 minutes to complete if all details are accurate.
Common Issues and Fixes
Name mismatch: Your NIN, BVN names must match exactly. Any discrepancies can lead to system rejection of your verification attempt.
Missing documents: Ensure all required uploads are clear and complete.
Utility bill in another name: Add a tenancy agreement linking you to the address.
Unlinked phone number: If you don't have access to the phone number connected to your BVN, you can use the selfie verification option instead.
Still stuck? Contact support for manual review.- Document recency: Ensure submitted documents, such as utility bills or bank statements, are issued within the last three months.
Address mismatch: Verify that the address on your documents corresponds accurately with your Pandar account.
Recurrent verification attempts: If multiple upgrade attempts fail, wait briefly and retry while ensuring accurate details.
Additional alternatives: For users without access to BVN-linked phone numbers, selfie verification is available for completing identity verification.
FAQs
Can I receive crypto without KYC?
No. You must complete Level 1 to generate a wallet and receive crypto.
Can I withdraw or convert without Level 2?
No. Withdrawals and Naira conversions require Level 2 verification.
How long does it take to upgrade?
For Level 3 verification, the review process typically takes 24–72 hours. Notifications are sent promptly if additional inputs or corrections are needed.
Why do I need both BVN and NIN for verification? Both identifiers are required to ensure thorough identity verification and compliance with regulations. Submitting them enhances account security and avoids downgrades to Level 1. What if I don't have access to the phone number connected to my BVN? You can use the selfie verification option, which enables identity verification without needing the BVN-linked phone number. Can I retry if my first attempt fails? Yes, you can retry. Ensure all the information is accurate, and follow the app's provided guidelines. Additional Verification Alternatives Pandar offers selfie verification as an alternative when BVN or NIN methods are unavailable, ensuring a secure pathway to meet Level 2 requirements.Why haven’t I received a notification yet? Your account upgrade request is under review, which usually takes 24–72 hours. If no notification is received within this period, check your uploaded documents for completeness and accuracy. Why was my Level 3 upgrade request rejected? Rejections often occur due to mismatched names or addresses on the submitted documents, or failure to provide recent and acceptable document types. Ensure compliance before resubmitting.
Final Note
KYC isn’t just a checkbox — it’s how we protect you, your funds, and our platform. Let’s keep things safe, compliant, and easy to use.
Pandar dey for you — always.