At Pandar, we’re committed to making crypto transactions fast, smooth, and secure for all our users. In rare situations, you might notice that your deposit is temporarily under review before it reflects in your wallet.
Here's why that happens and what it means for you.
Why is my deposit under review?
Few times, crypto transactions may go through a routine compliance review to ensure everything stays safe and is fully in line with global financial standards. This helps us keep Pandar secure and trustworthy for all users. Additionally, (AML) checks form a crucial part of these reviews, helping us ensure compliance with global financial regulations and prevent illegal activities.
This could be triggered by:
Unusual transaction behavior compared to your past activity
Random routine checks as part of our standard process
Incomplete account verification (such as missing National Identification Number)
These reviews are standard practice across the industry and do not mean there’s a problem with your account. During these AML checks, deposits are reviewed to confirm their legitimacy and adherence to regulatory standards.
How long does this take?
Most reviews are completed within 3 to 10 working days. Once the process is done, your deposit will automatically reflect in your wallet and you’ll be notified. This timeline applies to both general compliance reviews and AML-related reviews.
Is my money safe?
Yes! Your funds are completely safe throughout the review process. Our systems are designed to ensure every transaction is handled securely and transparently.
Do I need to do anything?
In most cases, no action is required from you. We’ll handle everything on the backend and keep you informed once the review is complete.
How to resolve a Failed AML Check
To help expedite the resolution of a failed AML check, consider the following steps:
Upgrade Your Pandar Account Level:
Upgrade to Level 2 on the Pandar app by verifying your Bank Verification Number (BVN) and National Identification Number (NIN).
Submit Required Documentation:
Ensure that all requested documents are accurate and up-to-date. By following these steps, you can streamline the review process and ensure compliance with regulatory requirements. However, if your deposit is flagged with a 'Failed AML' status, additional steps may be required to resolve the issue. Please see below for details.
Why does Pandar do this?
These reviews help us meet security standards and continue building a platform you can trust. To be proactive, users can track their transaction's progress on the blockchain using explorers like Blockchair or Etherscan by entering the Pandar wallet address.
Still have questions?Can I track my transaction?
Chat with us in the app or reach out at [[email protected]] and we’ll be happy to help. While your deposit is under review, you can track its status using a blockchain explorer like Blockchair. For AML-related issues, ensure that your account is upgraded to the required level and that all verification processes are completed. Search your Pandar wallet address and ensure that the transaction appears as completed.