How to Complete Identity Verification and Troubleshoot Issues on Pandar

Pandar uses advanced identity verification processes to ensure the secure use of its services. This article guides you through NIN and BVN verification processes, steps for successful selfie verification, and common troubleshooting approaches.

Identity Verification Processes

Pandar primarily relies on:

NIN (National Identification Number): Used for verifying individual identification through image comparison with NIMC records.
BVN (Bank Verification Number): Cross-references your photo and details in the BVN database.

Both methods ensure that only authorized individuals can access accounts and perform transactions.

NIN Verification Using Selfie Option

Selfie Requirements: Your selfie must feature the face of the NIN owner. The facial data will be cross-referenced with information from NIMC for verification.
How to Complete: At the stage where your phone number is required, click on the option for selfie verification at the bottom of the page to proceed.

Troubleshooting NIN Selfie Verification

If your NIN verification continues to fail due to mismatched data, ensure you confirm the accuracy of all details entered. Mismatches in names or dates of birth might require obtaining a legal affidavit to correct discrepancies in official records.

If NIN verification is not successful using a selfie:

Opt for the phone number verification as an alternative and retry the process.

BVN Verification Process

Navigate to your profile by clicking on your profile picture.
Click on Level Upgrade and select Level 2.
Follow the steps to verify using your BVN and NIN information. This entire process typically takes about two minutes to complete.
Upon completion, additional features like withdrawals will be unlocked.

Why BVN Face Verification May Fail

Mismatched BVN and NIN Information

If your BVN name and NIN name do not match, you should verify and input correct details, retry the process, and contact support with a clear copy of your NIN slip and a selfie for verification. If discrepancies remain, an affidavit may be necessary for correction.

Pandar matches the selfie image you provide against your BVN database record. Ensure that the BVN information entered is accurate and belongs to you. Ensure your face aligns closely with your BVN-registered photo.

What If My Selfie Still Doesn't Match?

Missing BVN

If you only have your NIN and no BVN, you should visit the nearest bank branch to register for a BVN, ensuring the registration details match your NIN to prevent future issues. Your Pandar account will remain secure during this process.

In situations where your live photo doesn’t match BVN data:

Double-check that your BVN truly belongs to you.
Perform facial recognition in stable lighting and avoid facial accessories that may obscure features.

Key Notes for Success

Always ensure the information being used, such as names or numbers, matches your official records.
Retry processes if initial attempts fail; minor adjustments (like better lighting for selfies) may resolve issues.

Avoid making repeated verification attempts without intervals; the app enforces a 13-hour cooling-off period to prevent system errors after multiple failed attempts.

For any persistent challenges, contact Pandar’s support team with the issue details. Your verification process is essential for secure and uninterrupted account usage.

When contacting support, include key documentation such as screenshots of errors, a clear copy of your NIN slip, and a selfie matching the verification requirements to ensure efficient assistance.

How do I complete identity verification, resolve selfie issues, and troubleshoot BVN/NIN mismatches on Pandar?