Crypto deposits can sometimes take longer than expected to reflect in your Pandar wallet. This is usually caused by blockchain confirmation delays — a process that occurs on the network and is outside Pandar's control. For a deeper understanding, check this article on Crypto confirmations and how long they take.
Common Reasons for Delays
Network congestion — high traffic on the blockchain slows down transaction processing.
Low transaction fees — miners prioritize higher-fee transactions, so lower-fee ones may take longer.
Some blockchains require more confirmation time depending on the coin.
Check the Status of Your BTC Deposit
If you're waiting on a Bitcoin deposit specifically, you can track it on the blockchain to see if it's still pending or has been confirmed. Follow the step-by-step guide here: How to track BTC sent to your Pandar wallet.
If the tracking guide shows your transaction is still pending on the blockchain, there's nothing Pandar can do to speed it up — you'll need to wait for the network to confirm it.
What You Can Do
Double-check the deposit address. Sending crypto to an incorrect address means it cannot be recovered.
Double-check the deposit amount. Deposits below the minimum threshold will not be credited or refunded.
If your deposit is unconfirmed on the blockchain, contact the platform you sent the crypto from for support.
If your deposit is confirmed on the blockchain but hasn't reflected in your Pandar wallet, contact our support team with your deposit details.
Contact Our Support Team
Type of crypto
Amount of deposit
Address
Transaction Hash ID
You can reach us via our official Instagram account or through in-app support on the mobile app.