A trade is marked Pending Payment when we can’t complete your payment right away. This usually happens when:
The wrong trade option was selected, or
The wrong amount was entered
In simple terms, the system can’t process the payment with the details provided.
To fix this, you’ll be asked to update your trade with the correct information before payment can continue.
Why Does This Happen?
This can happen when:
An e-code is submitted under the physical card category
The card region selected is incorrect
The card value doesn’t match the actual amount
The wrong brand or variation is selected
Even small mistakes can affect how your payout is calculated.
What Should You Do?
If your trade is marked Pending Payment:
Follow the instructions provided by the support team
Select the correct trade option
Enter the right card amount
Resubmit your trade
Once everything is correct, your payment can be processed.
Important to Note
When a trade is marked Pending Payment, it may be closed to prevent incorrect payouts.
Don’t worry, this doesn’t mean your funds are lost. It simply means the correct details are needed before payment can be completed.
How to Avoid This in the Future
Double-check your card type before submitting
Confirm whether it’s a physical card or an e-code
Make sure the amount matches the exact card value
Review the trade details before you continue
Taking a few extra seconds can help you avoid delays.
We’re Here to Help
Not sure which option to choose? Reach out to our support team before starting your trade. We’re always happy to help.
Our goal is simple: to make sure you get the right payment, the right way, every time.